Shipping, Refunds, Terms & Privacy

BritishWaterFilter.com

Shipping Policy

Shipping Areas

We ship to all 50 U.S. states and offer limited international shipping. International availability and rates vary by destination.

Shipping Costs

• Free standard shipping on all U.S. orders over $99.
• International shipping costs vary by country.

Processing Time

Orders are processed within 2–3 business days.

Delivery Time

• U.S. delivery: 5–10 business days after dispatch.
• International delivery times vary.
• We do not currently offer expedited shipping.

Carriers

We ship via UPS, FedEx, and USPS.

Tracking

You will receive a tracking number by email once your order ships.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if there is damage or an incorrect item.

Returns Window

Returns must be requested within 14 days of delivery. Items must be unused and in original packaging.

Email: customerservice@britishwaterfilter.com
Phone: (800) 244-9864

Refund Policy

We offer a 14-day return policy from the date of delivery.

Eligibility

Items must be unused, in original packaging, and accompanied by proof of purchase.

How to Start a Return

Email customerservice@britishwaterfilter.com to request authorization.

Non-Returnable Items

• Sale items
• Gift cards
• Used or altered products

Refund Processing

Approved refunds are issued to the original payment method within 10 business days.

Terms of Service

Overview

By accessing or using BritishWaterFilter.com, you agree to these Terms and our Privacy Policy.

Orders

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order.

Pricing

Prices are subject to change without notice and do not include taxes or applicable fees unless stated.

Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from use of our Services.

Governing Law

These Terms are governed by the laws of the jurisdiction in which BritishWaterFilter.com operates.

Privacy Policy

Last Updated: February 5, 2026

We collect personal information such as name, address, payment information, and browsing data in order to fulfill orders and improve our Services.

How We Use Information

• Order fulfillment & customer support
• Fraud prevention & security
• Marketing communications (with consent where required)

Your Rights

You may request access, correction, or deletion of your personal information by contacting us.

Contact

Email: customerservice@britishwaterfilter.com
Phone: (800) 244-9864